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The Omega Plumbing Code of Ethics
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"We fix the problem right the first time and provide our customers with a
100% satisfaction GUARANTEE"
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1. Time - First and foremost we respect our customers' time. "If It's our delay, it's you we pay. No questions asked.
2. Excellence - We maintain service and repair plumbing systems and parts in strict accordance with the highest industry standards.
3. Integrity - We are up front and truthful in our dealings with customers, employees & Vendors We keep our promises.
4. Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
5. Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
6. Respect for the Law - We adhere to all laws & regulations that pertain to the plumbing industry as prescribed by federal & state governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
7. Safety & Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of Omega Plumbing Solutions
8. Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy.
9. Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of Omega Plumbing Solutions
10. Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost respect.
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"Good Service is not Expensive .... it's PRICELESS!"
Omega Plumbing Solutions - Your plumber, Sydney - 1300 166 342
Sydney's premium plumbing, drain & sewer clearing, hot water system repair, service & installation
rainwater tank installation and water conservation specialists
# Upfront Pricing Guarantee #
# Price Lock Guarantee #
# $0 Callout on Blocked Drains Guarantee #
# Same Price Saturday Guarantee #
# Lifetime Labour Guarantee #
Sydney, Chatswood, Roseville, Baulkham Hills, Cherrybrook, Hornsby, Gordon, Lane Cove, Pymble, Thornleigh
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Testimonials |
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With such high performance ratings, what else can I say except "Keep up the good work" ...
Mrs Batkins,
Cherrybrook |
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As advised on the phone, your plumber Peter was fantastic ...
Doug Taylor,
Waitara |
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Exceptional service. Technician was punctual, courteous and did a great job...
Green,
Kings Park |
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I think the promise to be at the time agreed upon to do the job is fantastic ...
Christene Furner,
Oatlands |
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The day we moved into our new house, it was raining. By the time the removalists had nearly finished at 7pm, it was pouring and the garage was flooded. Nobody does a drain and pipe inspection before they move in do they?
Richard Clapton,
Sydney
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We really appreciated the technician calling beforehand to get an idea of the problem
Mrs Key,
Cherrybrook |
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Friendly and honest approach made it seem like it wasn't just another job ...
Mr Richardson,
Hornsby |
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Just a note to thank you for your excellent service yesterday plumbing the new fridge and spotting the problem with the hot water service ...
David Brown,
Baulkham Hills |
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Omega Plumbing is an extremely professional company in all aspects. It is so rare to find good service these days, and I would give 10/10 for reliability, professionalism, attitude and accountability...
Debbie & Peter Cox,
Sydney
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I recommended your Company to a young neighbour who asked my advice about a blocked drain. One of your tradespeople was there 'in the afternoon fixing the problem. I call that excellent service! ...
Mrs Schock,
Sydney |
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The only really reliable plumbing service I have ever had ...
J West,
Pymble |
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We are very satisfied with the last 2 services we’ve had ...
Pam Ko,
Beaumont Hills |
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Very impressed with the efficiency ...
Glen West,
Pymble |
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Great job done by one of your boys! Thanks heaps!
Tse Au,
Stanhope Gardens |
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We were very impressed by the promptness and on time to our call ...
Mr Sweeney,
Killara |
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I will use your local services again ..
Arthur Gudmunson,
Wahroonga
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I phoned immediately after the job to express my pleasure at the excellence of his work ...
Mrs Anderson,
West Pennant Hills |
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The day Jerram inspected and did the best he could to repair our blocked drain was appreciated as we had sink, toilets and tub in the laundry all blocked...
Margaret Murray,
Lalor Park |
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I wanted to let you know how delighted we were with the service your company offered us.My wife phoned you with an urgent problem we had with our drains. Your well turned out people, arrived on time, were extremely courteous and solved the problem. They even cleaned up after they finished...
Leofric Kingsford-Smith,
Sydney
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Replacement of a HWS was done at short notice on time ...
Julie Finlay,
Eastwood |
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Service - great service felt comfortable ...
Nicole Horton,
Naremburn |
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Ben is a polite knowledgeable young man ...
S Collins,
Asquith |
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